Order cancellation

After an order is placed, it cannot be canceled. For any inquiries or assistance regarding this, please reach out to urbanleashes@gmail.com For further assistance with canceling an item. Thank you

Returns & Refunds FAQs

1. What is your return policy? We offer a 14-day return policy. If you're not satisfied with your purchase for any reason, you can return it to us within 14 days of receiving the item. Please note that this does not apply to products simply disliked; the return policy is in place for defects, incorrect items, and other valid concerns.

2. Can I return a damaged or defective item? Absolutely. If your product arrives damaged or isn't functioning, reach out to us within the 14-day return window. Please send a photo capturing the defect to urbanleashes@gmail.com within 24 hours of receiving the item. Failure to provide this evidence within the specified timeframe may result in your request being declined. If your claim is verified, we can offer a full refund or resend the item.

3. What if I received the wrong product? If you received an incorrect item, please contact us within 14 days of delivery. We can either resend the correct product or offer a refund.

4. I received a product with manufacturing defects. What should I do? If you receive a product with manufacturing defects within the 14-day return window, you are eligible to request a replacement. Should your claim be verified as genuine, we will shoulder all related expenses to send you a replacement product. To ensure a smooth and prompt resolution, please send a photo capturing the defect to urbanleashes@gmail.com within 24 hours of receiving the item. Failure to provide this evidence within the specified timeframe may result in your request being declined.

5. I'm not satisfied with the product's quality. What can I do? We're sorry to hear that. Please send us photos or videos showcasing the quality issue within 14 days of receiving the item. After verifying, we can decide on a refund or resend.

6. What if my package hasn't arrived? Packages can sometimes be delayed. If it hasn't arrived within a certain period past the estimated delivery date, let us know. We can offer a resend or refund.

7. Who pays for return shipping? Generally, if a return is required, you would be responsible for the return shipping costs unless the error was on our end.

8. How long does a refund take? Once an issue is confirmed and a refund is approved, it might take several days for the refund to appear in your account, depending on payment methods and banks.

9. Need more help? For any further questions or assistance, please contact  urbanleashes@gmail.com We're here to ensure your satisfaction!

Jurisdiction

• Any disputes arising from this policy will be settled in the state courts of California, specifically "the Superior Court of California, County of [Specify the desired County, e.g., 'Los Angeles']".