Urban Leashes FAQ
How can I get in touch with Urban Leashes for questions or concerns?
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Email: Drop us an email at urbanleashes@gmail.com, and we aim to respond to all inquiries within 24 hours on business days.
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Live Chat: We're available for a chat from 8 am PST to 5 pm PST. Connect with us during these hours for real-time assistance.
How quickly do you process orders?
- At Urban Leashes, we prioritize getting your order out swiftly. All orders undergo processing within 1-3 business days. However, please note we don't ship or deliver on weekends or public holidays. During peak times or high order volume, there might be minor delays, but rest assured, we'll keep you informed every step of the way via email or phone.
When can I expect to receive my order?
- Delivery times can vary based on the nature of the order and the destination. For orders within the US, you can generally anticipate your package to arrive within 8-16 business days. Remember, once an order is placed, it's final and cannot be altered.
I think I've received a defective item. What should I do?
- We apologize for any inconvenience! If you believe your product has a manufacturing defect, please take a moment to capture a clear photo of the issue. You can request a product replacement within 14 days of its receipt. Email us the photographic evidence at urbanleashes@gmail.com within 24 hours of delivery. Upon validation of the defect, we'll take on the responsibility to deliver a replacement and cover any related costs. Without timely photographic proof, we may not be able to process a refund or replacement.